Refund policy
Return & Refund Policy
Last Updated: May 2026
At Aevail, we take pride in the quality and integrity of our products. Due to the nature of skincare and cosmetic items, we maintain a limited return policy designed to protect product safety, hygiene, and authenticity.
By placing an order with Aevail, you agree to the terms outlined below.
1. Return Eligibility
We accept returns within 7 days of delivery for eligible items.
To qualify for a return:
- the product must be unused,
- unopened,
- in its original packaging,
- and in resellable condition.
For hygiene and safety reasons, opened or used skincare products are generally not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- opened or used products,
- products with damaged or missing original packaging,
- promotional or complimentary items,
- gift cards,
- final sale items,
- products marked non-returnable,
- and products showing excessive use.
3. Damaged or Defective Products
If your order arrives damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- your order number,
- photographs of the issue,
- and packaging images if applicable.
Aevail may offer:
- a replacement,
- store credit,
- or another resolution at our discretion.
4. Return Shipping
Customers are responsible for return shipping costs unless the product is confirmed to be defective, damaged, or incorrect.
We recommend using a trackable shipping method, as Aevail is not responsible for return packages lost in transit.
5. Allergic Reactions & Skin Sensitivities
Individual skin reactions and sensitivities vary.
Customers are responsible for reviewing ingredient lists prior to purchase and use.
We strongly recommend performing a patch test before full application.
Refunds are not guaranteed for:
- allergic reactions,
- sensitivities,
- ingredient incompatibilities,
- or personal preference issues.
If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.
6. Delivered Packages
If a shipment is marked as “Delivered” by the carrier but reported missing, Aevail will review the matter on a case-by-case basis.
We are not responsible for:
- stolen packages,
- delivery issues caused by incorrect shipping information,
- or carrier-related delays once an order has been transferred to the shipping provider.
7. Exchanges
We do not offer exchanges at this time.
If a product arrives damaged or defective, replacement options may be offered at our discretion.
8. Refund Processing
Approved refunds will be issued to the original payment method only.
Please allow approximately 5–10 business days after inspection and approval for refunds to process.
Processing times may vary depending on your financial institution or payment provider.
9. Refused or Returned Deliveries
Orders returned due to:
- refused delivery,
- unclaimed packages,
- or incorrect customer-provided addresses
may be subject to:
- shipping deductions,
- restocking fees,
- or partial refunds.
10. Contact Us
For return or refund requests, please contact:
Aevail
Email: Aevailcosmetic@gmail.com